How it works Features Pricing FAQ About Start Free Trial →
Available now to NZ dental practices

The dental receptionist that never misses a call.

Missed calls mean missed patients. OpalWave answers every call for your practice — day, night, weekends, and public holidays — and sounds exactly like your best receptionist.

24/7 Always on
<2s Answer time
48hr Setup time
🔒 Privacy at the centre of everything we do — your patients' data, protected and never sold
N
Nora — OpalWave Virtual Receptionist
Live
Incoming call
Patient
Phone
Appointment
Preferred
Patient type
Urgency

Your phones are costing you patients.

Every unanswered call is a patient who calls the practice down the road. You can't measure what you didn't answer.

1 in 3calls go unanswered
75%never call back
$0shows up in your P&L
📞

Voicemail after hours

Patients calling Friday night or Sunday morning hit voicemail. Some call back Monday — many don't.

🔄

Follow-ups never returned

A patient leaves a message and never hears back. They book elsewhere — and you never knew they tried.

💸

High-value enquiries lost

Someone asking about aligners or implants hangs up on hold. That's a $5,000+ patient, gone.

Live in 48 hours. No tech required.

We handle everything. You forward your calls and Nora does the rest.

  • 1

    We configure Nora for your practice

    Your hours, team, services and FAQs — Nora learns your practice inside out before taking a single call.

  • 2

    Forward your calls — 5 minutes

    No new number, no hardware. Calls to your existing line forward to Nora whenever you're busy or closed.

  • 3

    Patients get booked. You get notified.

    Nora answers, captures every detail, and sends your team a booking summary within minutes.

Your practice's untapped revenue.

Slide to match your practice — this is the revenue walking out the door every year.

First-year value — includes the occasional implant, aligner or crown.
Revenue recovered — every year
$115,200
16 patients recovered / month
$9,600 revenue recovered / month
After OpalWave — net gain every month

Everything your front desk does. All the time.

Nora is configured specifically for your practice — not a generic AI, a dental receptionist that knows your team, your services, and your patients.

Nora — live
📞

Answers every call

24/7 — weekends & all NZ public holidays.

📅

Books, reschedules & cancels

Full flow — name, number, type, preferred time.

🚨

Triages emergencies

4-level triage. Urgent patients directed instantly.

📧

Sends booking summaries

Structured email to your team after every call.

💬

Answers common FAQs

Hours, services, parking, insurance — handled.

🔴

Escalates — never guesses

Clinical, billing & complaints → your team.

🏥

ACC & insurance aware

Knows your ACC status, handles queries right.

📊

Monthly performance reviews

We call you with your numbers & fine-tune Nora.

Want to see if Nora's a good fit
for your dental clinic?

Tap any that don't apply — the score shows how many of the six describe your clinic.

  • Small to mid-size dental clinics
  • Looking to give their patients only the best experience
  • Teams that need consistent, reliable phone support
  • That want a consistent client experience every time
  • Clinics tired of missing calls after hours or on weekends
  • Practices that want to recover revenue from missed calls
✦ Book A Demo Call

A receptionist for every hour of the week would cost over $270,000 a year.

OpalWave covers the exact same hours for under $10,000 — and never calls in sick.

A full reception team $270k/yr

4.2 FTE · closed nights, weekends & holidays · sick days, KiwiSaver & ACC on top

OpalWave Core $9.5k/yr

168 hours a week · every hour covered · $795/month, one flat rate

The same cover, for 96% less than a full reception desk.
🕐Every hour — 168/week
💤Never sick, never on leave
💳$795/month — flat
💸 That's $3,800–$4,600 back in your pocket every month

* Based on 4.2 FTE dental receptionists at an average NZ salary of $55,000/year, plus KiwiSaver (3%), ACC levies, and penalty rates for nights, weekends and public holidays.

Simple, transparent pricing.

One receptionist. Every call. No lock-in. Start with a free 7-day trial — no card required. What you see is what you pay.

More than a chatbot

Why OpalWave isn't a $99 AI bot

🦷

Trained on dentistry

Clinical triage, ACC, your services and team — not a generic script.

♾️

No per-minute billing

Unlimited minutes per call and generous call allowances — a 20-minute triage call costs the same as a 2-minute one.

📅

Books into your system

A real booking flow that reaches your team — not just a message taker.

🤝

Built & managed for you

We configure, monitor and maintain Nora end-to-end. You never touch a dashboard.

📊

Personal monthly review

Every month we call you with your numbers and fine-tune Nora to your practice. A real partner, not faceless software.

🇳🇿

NZ dental specialists

It's all we do — one industry, done properly.

A few recovered patients a month — and Nora has paid for herself.

Starter

For small & solo practices

$395/month

NZD + GST · free setup

Start free trial →
📞
200 calls / month included$1.50 per extra call · unlimited minutes per call
✉️
Booking requests emailed instantlyYour team confirms the slot — nothing missed
  • Every call answered 24/7 — nights, weekends & holidays
  • Emergency triage built in
  • Works on your existing phone number
  • Set up for you — live in 48 hours
  • Email & chat support

Free 7-day trial · no card required.

Premium · In Development

Pro

Direct booking into your practice software

In development

Pricing on application

Register interest →
📅
Nora books straight into your calendarNo inbox, no manual entry — Principle / Praktika
🔄
Reschedules & cancellations end-to-endReal-time availability checking
  • Everything in Core
  • Real-time availability checking
  • Existing clients get first access

We'll tell you the moment direct booking is live.

✉️

How bookings work

Nora answers, captures every booking, and sends it to your team's inbox the moment the call ends — they drop it into your calendar in seconds. Pro will book directly into Principle / Praktika with zero manual steps — in development, existing clients first.

What onboarding includes

AI voice training on your practice, full configuration — hours, team & services — emergency triage protocols, FAQ buildout, and live call testing. Built for you, live in 48 hours.

Free setup on every plan · No lock-in — cancel anytime · All prices in NZD, excl. GST

Everything you need to know.

Will it sound robotic to my patients?
+
Nora is built on leading conversational AI — she sounds like a natural, warm Kiwi receptionist. She uses the patient's name, responds with context, and never reads from a script. Practices who have trialled it say patients often don't realise they're speaking to an AI.
What if Nora gets something wrong?
+
Nora never guesses. If she's not confident about something — a clinical question, a billing dispute, anything complex — she tells the patient "let me have the team call you back" and collects their details. She escalates, she never invents an answer.
Can I still have a human receptionist?
+
Absolutely. Most practices use Nora as overflow and after-hours cover — calls ring to your team first, and only forward to Nora when unanswered or after hours. She supports your team, she doesn't replace them.
How long does setup take?
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We configure Nora specifically for your practice — your hours, your team, your services, your FAQs. Setup takes 24–48 hours. You then forward your calls and she's live. No IT, no hardware, no disruption to your existing setup.
What happens when a patient has a dental emergency?
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Nora has a built-in 4-level triage system. Level 1 emergencies — knocked-out teeth, facial swelling, difficulty breathing — get immediate direction to A&E or your after-hours emergency line. Urgent patients are booked for first thing the next morning. Nora never leaves a patient in pain without a next step.
We already have an online booking system — do we need this?
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Your online booking system captures patients who find you online and choose to book digitally. Nora captures the patients who call — after hours, during busy periods, or when they'd rather speak to someone. They're different patients. Nora sends a booking summary to your team who confirm it in your system — one extra step, no disruption.
Where does patient data go? Is it secure?
+
Privacy sits at the centre of everything we build. Nora runs on trusted, enterprise-grade infrastructure, your call data is encrypted and never sold or shared, and we're always happy to put a data processing agreement in place and walk your privacy officer through how patient information is handled.

Give your practice a receptionist that never misses a call.

Free 7-day trial. No setup fee. No contract. Live in 48 hours.

Book Your Free 7-Day Trial →

No card required — we set everything up for you