Live in NZ dental practices

The dental receptionist that never misses a call.

Missed calls mean missed patients. OpalWave answers every call for your practice — day, night, weekends, and public holidays — and sounds exactly like your best receptionist.

Start Free 30-Day Trial → See how it works
24/7 Always on
<2s Answer time
$0 Trial cost
N
Nora — OpalWave Virtual Receptionist
Live
Patient Sarah Mitchell
Phone 021 XXX XXXX
Appointment General check-up
Preferred Thursday morning
Patient type New patient
Urgency Routine
✓ Booking summary sent to practice — 11:47pm
Works alongside Principle Praktika Spark NZ Vodafone NZ 2degrees Any NZ number

The problem

Your phones are costing you patients.

Every unanswered call is a patient who calls the practice down the road. You can't measure what you didn't answer.

📞

Calls going to voicemail after hours

Patients calling Friday night or Sunday morning hit voicemail. Some call back Monday. Many don't.

🔄

Missed follow-up calls never get returned

A patient calls, leaves a message, doesn't hear back. They book elsewhere. You never knew they tried.

💸

High-value enquiries lost on hold

Someone calling about aligners or implants during a busy period hangs up. That's a $5,000+ patient gone.

Simple setup

Live in 48 hours. No tech required.

We handle everything. You forward your calls and Nora does the rest.

1
Day 1

We configure Nora for your practice

We set up your hours, team, services, and FAQs. Nora learns your practice inside out before taking a single call.

2
Day 2

Forward your calls — takes 5 minutes

No new number. No hardware. Calls to your existing number forward to Nora when you're busy or closed.

3
Ongoing

Patients get booked. You get notified.

Nora handles the call, collects all details, and sends your team a booking summary within minutes.

ROI calculator

Your practice's untapped revenue.

Slide to match your practice. Watch the number move.

Estimated monthly revenue recovered
$1,800
After OpalWave subscription cost — net gain every month
Start your free trial — see the real numbers →

What Nora does

Everything your front desk does. All the time.

Nora is configured specifically for your practice — not a generic AI, a dental receptionist that knows your team, your services, and your patients.

📞

Answers every inbound call

24/7 including weekends and all NZ public holidays. Never rings out.

📅

Books, reschedules and cancels

Full booking flow — name, number, appointment type, preferred time.

🚨

Triages dental emergencies

4-level triage system. Directs urgent patients immediately. Never guesses.

📧

Sends booking summaries

Structured email after every call — name, phone, appointment, urgency, notes.

💬

Answers common FAQs

Hours, team, services, parking, insurance, pricing — all handled.

🔴

Escalates — never guesses

Clinical questions, complaints, WINZ, billing — escalated to your team immediately.

🏥

ACC and insurance aware

Knows your ACC registration status and handles insurance queries correctly.

🔗

Outbound reactivation Soon

Calls lapsed patients who haven't rebooked in 6+ months. Proactive revenue recovery.

Pricing

Simple, transparent pricing.

One receptionist. Every call. No lock-in. Start with a free 30-day trial — no card required.

Founding Rate — First 5 Practices

Founding

$800/month NZD

Locked in forever. Early practices get this rate for as long as they stay.

  • Unlimited calls answered 24/7
  • Includes NZ public holidays
  • Full booking flow — name, phone, appointment, preferences
  • Email summary sent to practice after every call
  • Emergency triage built in
  • Configured specifically for your practice
  • Works on your existing phone number
  • Same-day support response
  • Free 30-day trial — no card required
Start Free Trial →

No lock-in. Cancel anytime.

Core

$1,200/month NZD

Standard rate for practices joining after founding slots are filled.

  • Everything in Founding
  • Multi-location support
  • Advanced call reporting
  • Outbound reactivation (coming soon)
Get In Touch →

Founding spots available now — only 5.

Coming Soon

Pro

$1,800/month NZD

Full calendar and PMS integration — Nora books directly into your system, zero manual work.

  • Everything in Core
  • Direct booking into Principle / Praktika
  • Automatic appointment confirmations
  • Real-time availability checking
  • Reschedules and cancellations handled end-to-end
Available Soon

Join the waitlist to be notified first.

Common questions

Everything you need to know.

Will it sound robotic to my patients?
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Nora is built on leading conversational AI — she sounds like a natural, warm Kiwi receptionist. She uses the patient's name, responds with context, and never reads from a script. Practices who have trialled it say patients often don't realise they're speaking to an AI.
What if Nora gets something wrong?
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Nora never guesses. If she's not confident about something — a clinical question, a billing dispute, anything complex — she tells the patient "let me have the team call you back" and collects their details. She escalates, she never invents an answer.
Can I still have a human receptionist?
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Absolutely. Most practices use Nora as overflow and after-hours cover — calls ring to your team first, and only forward to Nora when unanswered or after hours. She supports your team, she doesn't replace them.
How long does setup take?
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We configure Nora specifically for your practice — your hours, your team, your services, your FAQs. Setup takes 24–48 hours. You then forward your calls and she's live. No IT, no hardware, no disruption to your existing setup.
What happens when a patient has a dental emergency?
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Nora has a built-in 4-level triage system. Level 1 emergencies — knocked-out teeth, facial swelling, difficulty breathing — get immediate direction to A&E or your after-hours emergency line. Urgent patients are booked for first thing the next morning. Nora never leaves a patient in pain without a next step.
We already have an online booking system — do we need this?
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Your online booking system captures patients who find you online and choose to book digitally. Nora captures the patients who call — after hours, during busy periods, or when they'd rather speak to someone. They're different patients. Nora sends a booking summary to your team who confirm it in your system — one extra step, no disruption.
Where does patient data go? Is it secure?
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Calls are handled by ElevenLabs — SOC 2 Type II certified and GDPR compliant. Recordings are automatically deleted after 90 days. We comply with the NZ Privacy Act 2020 and Health Information Privacy Code 2020. If your privacy officer needs a data processing agreement, we can have it to you the same day.

Give your practice a receptionist that never misses a call.

Free 30-day trial. No setup fee. No contract. Live in 48 hours.

Book Your Free 30-Day Trial →

No card required — we set everything up for you