Available now to NZ dental practices

The dental receptionist that never misses a call.

Missed calls mean missed patients. OpalWave answers every call for your practice — day, night, weekends, and public holidays — and sounds exactly like your best receptionist.

Start Free 30-Day Trial → See how it works
24/7 Always on
<2s Answer time
48hr Setup time
🔒 NZ Privacy Act & Health Information Privacy Code compliant · calls encrypted, data stored in NZ/Australia
N
Nora — OpalWave Virtual Receptionist
Live
Incoming call
Patient
Phone
Appointment
Preferred
Patient type
Urgency

The problem

Your phones are costing you patients.

Every unanswered call is a patient who calls the practice down the road. You can't measure what you didn't answer.

1 in 3calls go unanswered
75%never call back
$0shows up in your P&L
📞

Voicemail after hours

Patients calling Friday night or Sunday morning hit voicemail. Some call back Monday — many don't.

🔄

Follow-ups never returned

A patient leaves a message and never hears back. They book elsewhere — and you never knew they tried.

💸

High-value enquiries lost

Someone asking about aligners or implants hangs up on hold. That's a $5,000+ patient, gone.

Simple setup

Live in 48 hours. No tech required.

We handle everything. You forward your calls and Nora does the rest.

  • 1

    We configure Nora for your practice

    Your hours, team, services and FAQs — Nora learns your practice inside out before taking a single call.

  • 2

    Forward your calls — 5 minutes

    No new number, no hardware. Calls to your existing line forward to Nora whenever you're busy or closed.

  • 3

    Patients get booked. You get notified.

    Nora answers, captures every detail, and sends your team a booking summary within minutes.

ROI calculator

Your practice's untapped revenue.

Slide to match your practice — this is the revenue walking out the door every year.

First-year value — includes the occasional implant, aligner or crown.
Revenue recovered — every year
$115,200
16 patients recovered / month
$9,600 revenue recovered / month
After OpalWave — net gain every month
Start your free trial — see the real numbers →

What Nora does

Everything your front desk does. All the time.

Nora is configured specifically for your practice — not a generic AI, a dental receptionist that knows your team, your services, and your patients.

Nora — live
📞

Answers every call

24/7 — weekends & all NZ public holidays.

📅

Books, reschedules & cancels

Full flow — name, number, type, preferred time.

🚨

Triages emergencies

4-level triage. Urgent patients directed instantly.

📧

Sends booking summaries

Structured email to your team after every call.

💬

Answers common FAQs

Hours, services, parking, insurance — handled.

🔴

Escalates — never guesses

Clinical, billing & complaints → your team.

🏥

ACC & insurance aware

Knows your ACC status, handles queries right.

📊

Monthly performance reviews

We call you with your numbers & fine-tune Nora.

Want to see if Nora's a good fit
for your dental clinic?

  • ✓Small to mid-size dental clinics
  • ✓Looking to give their patients only the best experience
  • ✓Teams that need consistent, reliable phone support
  • ✓That want a consistent client experience every time
  • ✓Clinics tired of missing calls after hours or on weekends
  • ✓Practices that want to recover revenue from missed calls
✦ Book A Demo Call

How we compare

The honest comparison.

How OpalWave stacks up against the alternatives practices actually weigh up.

OpalWave Voicemail Answering service Generic AI bot
Answers every call, 24/7 ✓ ✕ ✓ ✓
Books appointments ✓ ✕ Limited Basic
Dental-specific — your services & ACC ✓ ✕ ✕ ✕
Emergency triage ✓ ✕ ✕ ✕
Unlimited calls — flat rate ✓ — Per-call Metered
NZ-based & privacy-compliant ✓ ✓ Varies Often offshore

The real cost

A receptionist for every hour of the week would cost over $270,000 a year.

OpalWave covers the exact same hours for around $30,000 — and never calls in sick.

Dental receptionist
✕$4,600–$5,400/month
✕45 hrs/week — Mon–Fri only
✕Sick days & annual leave
✕Closed nights, weekends & holidays
✕KiwiSaver & ACC on top
OpalWave Pro
✓$3,000/month
✓168 hrs/week — every hour
✓Never sick. Never on leave.
✓Nights, weekends & public holidays
✓Flat rate. Nothing on top.
Save $1,600–$2,400/month
Same 168 hours a week — for 89% less than a full reception team.

* Based on 4.2 FTE dental receptionists at an average NZ salary of $55,000/year, plus KiwiSaver (3%), ACC levies, and penalty rates for nights, weekends and public holidays.

Pricing

Simple, transparent pricing.

One receptionist. Every call. No lock-in. Start with a free 30-day trial — no card required. What you see is what you pay.

More than a chatbot

Why OpalWave isn't a $99 AI bot

🦷

Trained on dentistry

Clinical triage, ACC, your services and team — not a generic script.

♾️

Unlimited calls, flat rate

No per-minute meter. Nora never stops answering on your busiest day — and the bill never spikes.

📅

Books into your system

A real booking flow that reaches your team — not just a message taker.

🤝

Built & managed for you

We configure, monitor and maintain Nora end-to-end. You never touch a dashboard.

📊

Personal monthly review

Every month we call you with your numbers and fine-tune Nora to your practice. A real partner, not faceless software.

🇳🇿

NZ dental specialists

It's all we do — one industry, done properly.

Pays for itself with just 2 new patients a month.

Founding Rate — First 5 Practices

Founding

$800/month

Setup fee waived

Locked in for your first 12 months. One of only five founding practices in NZ.

  • Unlimited calls answered 24/7
  • Includes NZ public holidays
  • Full booking flow — name, phone, appointment type, preferences
  • Every booking emailed to your team the moment the call ends — they slot it into your calendar
  • Emergency triage built in
  • Configured specifically for your practice
  • Works on your existing phone number
  • Monthly performance review — your numbers, plus Nora fine-tuned to your practice
  • Same-day support response
  • Free 30-day trial — no card required
Start Free Trial →

No lock-in. Cancel anytime.

Core

$1,200/month

Setup waived · launch offer

Standard rate for practices joining after founding slots are filled.

  • Everything in Founding — same booking flow, emailed to your team after every call
  • Free 30-day trial — no card required
  • Multi-location support
  • Advanced call reporting
  • Outbound reactivation (coming soon)
Get In Touch →

Founding spots available now — only 5.

Premium · Coming Soon

Pro

$2,400/month

Integration quoted per practice

Full calendar and PMS integration — Nora books directly into your system, zero manual work.

  • Everything in Core
  • Direct booking into Principle / Praktika
  • Automatic appointment confirmations
  • Real-time availability checking
  • Reschedules and cancellations handled end-to-end
Available Soon

Join the waitlist to be notified first.

How bookings work: On Founding & Core, Nora answers, captures every booking, and sends it straight to your team's inbox the moment the call ends — they drop it into your calendar in seconds. Pro books directly into your practice software (Principle / Praktika) with zero manual steps — coming soon.

What onboarding includes: AI voice training on your practice, full configuration (hours, team & services), emergency triage protocols, FAQ buildout, and live call testing & optimisation — built for you and live in 48 hours.

Yearly plans are billed annually at 20% off. Founding & Core setup is waived as a launch offer. All prices are in NZD and exclude GST.

Common questions

Everything you need to know.

Will it sound robotic to my patients?
+
Nora is built on leading conversational AI — she sounds like a natural, warm Kiwi receptionist. She uses the patient's name, responds with context, and never reads from a script. Practices who have trialled it say patients often don't realise they're speaking to an AI.
What if Nora gets something wrong?
+
Nora never guesses. If she's not confident about something — a clinical question, a billing dispute, anything complex — she tells the patient "let me have the team call you back" and collects their details. She escalates, she never invents an answer.
Can I still have a human receptionist?
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Absolutely. Most practices use Nora as overflow and after-hours cover — calls ring to your team first, and only forward to Nora when unanswered or after hours. She supports your team, she doesn't replace them.
How long does setup take?
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We configure Nora specifically for your practice — your hours, your team, your services, your FAQs. Setup takes 24–48 hours. You then forward your calls and she's live. No IT, no hardware, no disruption to your existing setup.
What happens when a patient has a dental emergency?
+
Nora has a built-in 4-level triage system. Level 1 emergencies — knocked-out teeth, facial swelling, difficulty breathing — get immediate direction to A&E or your after-hours emergency line. Urgent patients are booked for first thing the next morning. Nora never leaves a patient in pain without a next step.
We already have an online booking system — do we need this?
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Your online booking system captures patients who find you online and choose to book digitally. Nora captures the patients who call — after hours, during busy periods, or when they'd rather speak to someone. They're different patients. Nora sends a booking summary to your team who confirm it in your system — one extra step, no disruption.
Where does patient data go? Is it secure?
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Calls are handled by ElevenLabs — SOC 2 Type II certified and GDPR compliant. Recordings are automatically deleted after 90 days. We comply with the NZ Privacy Act 2020 and Health Information Privacy Code 2020. If your privacy officer needs a data processing agreement, we can have it to you the same day.

Give your practice a receptionist that never misses a call.

Free 30-day trial. No setup fee. No contract. Live in 48 hours.

Book Your Free 30-Day Trial →

No card required — we set everything up for you